ATCO | TECHNICAL SUPPORT INFORMATION
New products purchased include a five (5) years warranty on parts and labor. Details of product warranty terms are available on this website. In situations when a customer requires a one (1) year warranty due to corporate purchase policy, ATCO can accommodate such requests and will apply a discount to the purchase price reflecting the reduced warranty period.
Installation, training, and calibration services are available with a purchase of new and certain used machines. Some machine models include installation and training at the customer’s facility as part of the purchase price. For customers located outside the United States, please contact your local distributor or sales representative for details.
Technical support questions relating to equipment functionality or process related issues may be addressed via phone (+1-215-364-5588) or email ([email protected]). If necessary, a technician is available to visit the customer’s facility to perform on site repairs.
For training and installation related questions, requests for manuals / software, contact Customer Service [email protected].
For technical support relating to equipment functionality, contact the Technical Support Department [email protected]. Please have the machine model and serial numbers available when contacting.